Carpet Exchange
Carpet Exchange Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carpet Exchange has 1.5 star rating based on 12 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Salesperson, Selection.
Cons: Install and the response to my problem, Employees attitude and customer service, Employees attitude knowledge.Recent recommendations regarding this business are as follows: "Don't use no integrity.", "BEWARE".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carpet Exchange has 1.5 star rating based on 12 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Salesperson, Selection.
Cons: Install and the response to my problem, Employees attitude and customer service, Employees attitude knowledge.Recent recommendations regarding this business are as follows: "Don't use no integrity.", "BEWARE".
Most users want Carpet Exchange to offer a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Bad Customer Service
I have used Carpet Exchange for over 20 years and always had good experiences. We had all our carpet in our home replaced 2 1/2 years ago, and they did a great job.
This time we only needed our front room carpet replaced, and the salesperson gave us a price on a remnant piece of carpet. I asked the salesperson 3-4 times, "Are you sure that you have enough carpet from that remnant? His answer was I am 99.9% sure we are good. I could tell that Carpet Exchange was not happy with this small order.
The salesperson called a day later to say that that piece of carpet will not fit, but they have the same carpet in another store, but it would be $175.00 more. It's not the $175.00 its lack of integrity. This is not how you treat a customer and do business.
I canceled the order. I did call the GM and the store manager and left a message and no response.
Preferred solution: Let the company propose a solution
User's recommendation: Don't use no integrity.
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Verified ReviewerResolved: BAD CUSTOMER SERVICE
Company fixed the issue and I have been provided with partial refund.
once again called the arvada store, no body was able to help me. left messages and texts with images of the exchanged (USED) carpet, nobody got back to me.(LOTS OF TIME LEFT IN THE DAY TO HELP OUT A CUSTOMER, totally ignored) Saturday morning went to talk to said manager(she never gave me her name and or introduced herself) upon walking into the store she looks at me with a very SCORNFUL look, picks up the phone and starts a conversation with??
after a few minute's she hangs up and I start to explain what had transpired, cuts me off and tells me they don't sell wet carpet, I handed her my phone to look at the pic's and she ignored me and in scornful voice demands to see the paper work, get's on the computer and tells me they have nothing in stock and or comparable to what I had purchased and to take the carpet back to the denver warehouse and then she would refund my money, never offered to see if we wanted to look at something different and or help us out what's so ever, fortunately on returning the junk carpet a very nice sales person(NELSON GENOVES) with great costumer service skills was extremely remorseful and helpful, helped us find and purchased a new and correct sized carpet for our spare bedroom ever!!! what ihad purchased mmy carpet and th notissut
- No customer service
User's recommendation: BEWARE
They installed the wrong floor - and didn’t care
- Selection
- Salesperson
- Install and the response to my problem
Bye-Bye Wedding Ring
Horrible.
Customer service? Ha
Worst Customer Service
- Employees attitude and customer service
- Employees attitude knowledge
Preferred solution: They need to replace the carpet
Management won't back the sales rep or confront their suppliers
- Selling product not available
Preferred solution: step up to the plate, you sold me a product not available, find one even if more expensive and provide at the same cost
Tile install
- Salesperson
- Install and the response to my problem
Preferred solution: Let the company propose a solution
No show, no call
Preferred solution: Let the company propose a solution
THIEVES! FRAUDS! BEWARE!
- Are thieves and fauds
Preferred solution: Price reduction
Selection is good, price was ok, sales reps don't know their products, installers are the absolute worst!
- Selection
- Service and installation
Preferred solution: Fix the wood flooring, adjust the bumps and seams in upstairs carpet
BEWARE-POOR QUALITY OF WORK & ARE NOT WILLING FIX GROSS MISTAKES!!!!!!!!
Preferred solution: Deliver product or service ordered
Carpet Exchange is a rip off
Carpet Exchange poor customer service
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Thank you for working with us to make this right. We appreciate your business and we are thrilled that you like the end result.Thank You,Carpet Exchange
The manager of store and sales person have worked hard to correct this situation and compensated me with bound runners for my hardwood floors. I appreciate their acknowledgement of mistake and customer service to correct situation.
The job at my home was competed and looks good. The workmanship is also good.
The manager of store and sales person have worked hard to correct this situation and compensated me with bound runners for my hardwood floors I appreciate their acknowledgement of mistake and customer service to correct situation. The job at my home was competed and looks good. The workmanship is also good.